How can we help?
Answers to common questions, and a real person when you need one.
Restore your purchase
- Make sure you are signed in to the App Store with the same Apple Account you used to buy Ippo.
- Open Ippo and go to Profile.
- Under Purchase, tap Restore purchases. The full app unlocks in a few seconds.
Still locked? Check your purchase history in your Apple Account, then write to us.
The free trial
Tap Try everything free for 7 days on the unlock page. Apple records it as a free item, so nothing is charged and there is nothing to cancel. When the seven days end, Ippo goes back to the free part and keeps all your progress: every word, kanji and lesson you met stays open. The trial can be used once per Apple Account; a reinstall does not restart it.
Reset your progress
Your progress lives only on your iPhone, so a reset cannot be undone.
- Open Profile and scroll to Data.
- Tap Reset progress and confirm.
A reset does not affect your purchase or your trial.
Frequently asked
Speaking practice does not hear me
Ippo uses Apple's on-device Japanese speech recognition. In Ippo, open Profile, then Voice & offline, to see whether Japanese is installed on your iPhone. Speak at a normal pace, close to the phone, in a quiet room.
The voice sounds robotic
Download an enhanced Japanese voice, such as Kyoko (enhanced), in iOS Settings, Accessibility, Spoken Content, Voices, Japanese. Then pick it in Ippo under Profile, Voice.
Add & translate says the language is not ready
Translation runs on your iPhone with Apple's Japanese language model. Tap Download in the app, or add Japanese under iOS Settings, Apps, Translate, Downloaded Languages, then try again.
How do I add the widget?
Touch and hold your Home Screen, tap Edit, then Add Widget, and search for Ippo. In Ippo, Profile, Widget shows, picks what the widget displays.
Will my progress move to a new iPhone?
Yes, if you restore the new iPhone from an iCloud or computer backup of the old one. Your purchase and trial follow your Apple Account.
How do I get a refund?
Refunds go through Apple at reportaproblem.apple.com.
Still need help?
Tell us your iPhone model, iOS version and what happened. Send feedback in Profile fills these in for you.